Warranty
Thank you for your interest in the products of TZORA
This Limited Warranty applies to physical goods, and only for physical goods, purchased from one of our approved dealers (including Mobility Elite) as new product!
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.
During the Warranty Period, we will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
We will either repair the Product at no charge, using new or refurbished replacement parts.
The Warranty Period for Physical Goods purchased from My one of our approved dealers as New product is as follow:
• 3 years for metal frame
• 1 year for electric parts.
• 6 months for Batteries & Batteries charger
From the date of purchase.
A replacement Physical Good or part assumes the remaining warranty of the original Physical Good from the date of replacement or repair, whichever is longer.
• This Limited Warranty does not cover any problem that is caused by: conditions, malfunctions or damage not resulting from defects in material or workmanship.
• Contact Mobility Elite in order to check the product and confirm it’s fault.
• After receiving your warranty claim, it’s up to Tzora to determine the problem and the most appropriate solution for you.
• Service at your location, shipping or delivery of parts to your location will be charged.
Shipping
- Free shipping in continental US
- Ships within 1-2 business days, arrives within 5-7 business days
Returns
Returns/Cancellations before shipment:
Free cancellation before shipment for full refund. Items are usually shipped within 1-2 business days
Returns after shipment:
- This item has a 20% Restocking Fee.
- You are responsible for the cost of return shipping. The product must new and unused and in the original packaging.
- All accessories and items that were included in the box must be returned.
- Items canceled after the product has already shipped will be considered a return.
- Delivery and service fees are not refundable.
- An RA (Return Authorization) from Mobility Elite must be requested within 10 business days of delivery.
- The item must be shipped back to the address noted on the RA within 15 business days.
- Once approved, your refund, minus any restocking and freight fees, will be issued to your original form of payment.
If you have questions about this item please call a Mobility Elite Expert at 1-970-325-2121.
Owners Manual
Tzora Titan 4 Hummer XL Mobility Scooter Owners Manual
